EMS Technologies

Three jobs were being run as three unrelated jobs. Social media was scheduled by hand and reported on by memory. The website was a separate concern that nobody updated when something changed. Inventory lived where inventory usually lives, in a spreadsheet that was right most of the time. Each was manageable on its own; together they consumed the part of the week that should have gone into the actual business.

• A scheduled and consolidated social presence, with the queue and the reporting in one place instead of split across platforms and someone's notes.

• A website that reflects the current state of the business, updated from the same records the rest of the operation runs on rather than edited separately whenever someone remembers.

• Inventory tracked against one record, with reorder thresholds and an exception path for counts that do not agree.

• Scheduled summaries covering all three, so the week starts with a picture rather than a reconstruction.

Everything runs in accounts EMS Technologies owns, with the workflow definitions and a runbook handed over. It is an ongoing relationship rather than a delivered-and-gone project, which is the honest description of it.