Insights.
Notes on the parts of automation work that usually go unsaid: what a scope should contain, what compliance actually requires, and what separates a system you can depend on from a demo that impressed someone.
How to scope your first automation: a written checklist
Pick the process by frequency and rule-density, map it before automating it, decide the exception path first, and write down what done means.
- scoping
- process mapping
- automation strategy
Production-grade AI automation versus a proof of concept
The difference is not model quality. It is error handling, access scoping, observability, and an exception path — the four things a demo never has.
- production AI
- automation engineering
- evaluation
What WhatsApp Business Platform compliance actually requires in India
Documented opt-in, approved templates, working opt-out — plus TRAI's TCCCPA and DLT registration, which sit with the sender and not with the agency.
- WhatsApp Business Platform
- TRAI TCCCPA
- DLT registration
- messaging compliance