Data deletion request
You can ask us to delete personal data we hold about you. This page tells you exactly how to make that request, how we verify it, what gets deleted, what we are required by law to keep, and how long it takes.
1. How to make a request
Email grievance@avlokai.comwith the subject line “Data deletion request”, from the email address you contacted us from, and include:
- The email address, phone number, or WhatsApp number the data is associated with
- How you interacted with us — website enquiry, WhatsApp, phone, or as a customer of one of our clients
- Whether you want everything deleted, or only a specific set of data
There is no fee. You can also write to us at Hyderabad, Telangana, India, or call+91 93466 72015 and we will guide you through it.
2. How we verify it
We confirm the request comes from you before acting on it — usually by replying to the address or number the data is held against. If we cannot verify a request, we will say so rather than delete someone else’s data on an unverified instruction. Verification data itself is deleted once the request is closed.
3. What gets deleted
- Your name, email address, phone number, and company details
- Enquiry content and subsequent correspondence, including WhatsApp message history held by us
- Phone numbers and message logs held in automation workflows we operate
- Personal identifiers held in workflow state, queues, and caches
- API tokens and access credentials associated with you
- Backups, on their normal rotation cycle — within 30 days of the primary deletion
4. What we may have to keep
Deletion is not always absolute. We may retain a minimum set of data where the law requires it, and we will tell you what we kept and why:
- Invoices and accounting records, for 8 years under Indian tax and company law
- Records needed to establish, exercise, or defend a legal claim, for as long as that claim is live
- Records of the deletion request itself, so we can show it was honoured
- Consent and opt-out records for messaging, which platform rules require us to be able to produce
5. If you are a customer of one of our clients
Where AvlokAI runs an automation for a business, that business is the data fiduciary for its own customer data and we act as its processor. If your data reached us through one of our clients, send your request to that business — and if you send it to us, we will forward it to them within 3 business days and confirm to you that we have. We act on their instruction, and we delete our copy at their direction or when the engagement ends.
6. Timeline
- Acknowledgement within 24 hours
- Verification and deletion completed within 7 days of verification
- Backup rotation completed within 30 days
- Written confirmation to you when it is done, listing anything retained under section 4
7. If you are not satisfied
Our Grievance Officer is Sushanth Kasturi —grievance@avlokai.com. Grievances are acknowledged within 24 hours and resolved within 15 days. If we do not resolve it to your satisfaction, you may complain to the Data Protection Board of India. Your wider rights, including access and correction, are set out in ourPrivacy Policy.